The Relationship Is the Job
What remains when we automate most manual labor and cognitive labor?
I
The myth of progress is that efficiency always wins. First, we automate the hands. Then we automate the head. With each technological wave, what was once skilled human labor becomes infrastructure. We love to predict the future belongs to solo geniuses with infinite leverage, aided by armies of machines running themselves.
This begs the obvious question: What remains when machines surpass us at manual and cognitive work? When do we prefer a flawed, imperfect human instead of a perfect machine — or an infinite number of them?
We’re just beginning to ponder how much we still need people and how to value them. In this pursuit, we point to traits like curiosity, creativity, willpower, attention, agency, and taste. Ok yes, these will matter. But the traits of individual brilliance won’t be sufficient for our needs. There are roles we want humans to play, the ones that make us valuable to each other beyond any single trait or skill.
I call this the third labor: Relational Labor.1
Relational lab…
